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FREQUENTLY ASKED QUESTIONS

Q:  How long will it take to get my order?

Delivery time varies between 3-10 business days.  Processing vary by manufacture and shipping options determined on your order.

§  Delivery time may increase during Holiday season (Oct-Dec).

Q:  What happens if there is an error with my order?

Please contact us as soon as possible if there is an error with your order.  Email at info@allthingsstationery.com or call 888.370.0444

Orders with errors made by the customer will be reprinted at a discount price and processed as quickly as possible.  Shipping charges will apply.  Orders with errors made by the manufacture will be reprinted at no charge and shipped as soon as possible.

Q:  Do you offer “Rush” service?

Yes.  Holiday Season (Oct-Dec), pricing and time may vary.

Q:  Can I order a proof?

Yes.  Proofs will be sent via email or fax within 2 business days.  Once customer approves the proof, your order will be printed and shipped.

Q:  What happens if my product is damaged?

Please inspect goods immediately.  Any defects or damages MUST BE reported within 7 business days of delivery date.  Please keep the shipping container if damaged.  Please keep your RA# (Return Authorization Number) given on the outside of the box.

Q:  Can I cancel my order?

If you wish to cancel an order and it has already begun to be processed, a $25 cancellation fee will apply, plus any accumulated proof & edit charges.  Once an order has been printed, and you want to cancel you will be charge for the entire order.

Q:  Why is there (+) signs next to the cost in the quantity and prices?

The (+) sign just tells the builder to add that cost.  That’s why you don’t see a cost next to the cards on the initial pages.

Q:  Which items require additional postage?

Examples of items that require additional postage are square and oversized envelopes and wedding invitations containing response cards.  For items that require extra postage due to weight or you are uncertain, we suggest that you take your stationery to your local post office for a quote before mailing.

Q:  What is your privacy policy?

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers’ access or visit, user specific information on what pages consumers’ access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Q:  Will I be charged sales tax?

All sales shipped within North Carolina will be charged 7.25% sales tax on the total amount.  Orders shipped out-of-state are not assessed sales tax.